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Shipping policy
Processing times
Orders are generally processed within 1–3 business days, excluding weekends and holidays. Processing time is the time required to prepare an order before it is transferred to the carrier; it is separate from transit time.
If an item has a different processing period, such as a made-to-order or customized piece, that timeframe will be stated on the product page or communicated before purchase.
Delivery estimates
Available services, current prices, and estimated delivery times are shown at checkout. Typical estimates after processing are:
• Standard U.S. shipping: 5–10 business days
• Expedited U.S. shipping: 2–5 business days
• International shipping, where available: 10–20 business days
Delivery dates are estimates unless we expressly state otherwise. Carrier disruptions, weather, customs, and other events may affect delivery.
Shipping delays and cancellations
We make shipping representations only when we have a reasonable basis to expect that an order can ship within the stated time. If we learn that an order cannot ship within the promised timeframe, we will provide a revised shipment date and any notice or cancellation option required by applicable law. When required, you may consent to the delay or cancel the unshipped order for a prompt refund.
Shipping costs
Shipping charges are calculated at checkout using the destination and selected service. Standard shipping is free on qualifying U.S. orders over $79 when that offer is displayed at checkout.
Tracking
When tracking is available, we will email the tracking information after shipment. Tracking may take 24–48 hours to update.
Correct address
Customers are responsible for entering a complete and accurate shipping address. Contact support@dezzavue.com immediately if you notice an error. We cannot guarantee an address can be changed after processing begins.
If an order is returned to us because the address supplied at checkout was incomplete or incorrect, we will contact you about reshipment or any refund available under this policy. Additional shipping charges may apply where permitted by law.
Lost, stolen, or misdelivered packages
If tracking is delayed or shows delivery but you cannot locate the package, check the delivery area and with household members or neighbors, then contact us promptly at support@dezzavue.com.
Our customer service will review the order and work with the carrier. We may ask you to provide information reasonably needed for a carrier or insurance investigation. Depending on the investigation and applicable law, we may replace the order or issue a refund. We do not guarantee replacement or refund when an order was delivered to the accurate address and the evidence supports theft after delivery, except where applicable law requires otherwise.
Damaged packages or items
If a parcel or item arrives damaged, keep the packaging and contact support@dezzavue.com promptly with your order number and clear photographs. Reporting within 7 days helps us preserve carrier-claim evidence, but it does not waive any longer rights available under applicable law.