Refund policy

We want you to feel confident shopping with Dezza Vue. This policy explains how returns, exchanges, refunds, and product concerns are handled. Nothing in this policy limits rights you may have under applicable consumer-protection law.

14-day returns

You may request a return within 14 days after the item is delivered.

To qualify, the item must be unworn, unused, unaltered, and in its original condition and packaging. Include any tags, security seals, pouches, boxes, certificates, and other materials supplied with the item, along with proof of purchase.

To start a return, contact support@dezzavue.com before sending anything back. Returns sent without authorization may be delayed or refused. Approved returns must be mailed using the instructions we provide. Do not send returns to an address shown on a shipping label without contacting us first.

Non-returnable items

Except where required by law, we do not accept change-of-mind returns for:

• Earrings and pierced jewelry, for hygiene reasons
• Custom, personalized, engraved, resized, or otherwise altered pieces
• Gift cards
• Items clearly marked Final Sale before purchase

An item that is defective, damaged, or materially different from its description is not treated as a change-of-mind return.

Exchanges

We do not offer direct exchanges. If an eligible item is returned and approved, you may place a new order for the preferred item or size. Product availability is not guaranteed while a return is in transit.

Return shipping

For change-of-mind returns, the customer is responsible for return-shipping costs. We recommend using a tracked and insured service because the customer remains responsible for the package until it is delivered to us.

If an item arrives damaged, defective, or incorrect, contact support@dezzavue.com promptly with your order number and clear photographs. If the claim is accepted, our customer support will provide or reimburse reasonable return shipping and offer the remedy required by applicable law.

Original shipping charges are non-refundable for change-of-mind returns. This does not apply when a refund of shipping charges is required because we sent an incorrect, damaged, defective, or materially misdescribed item.

Inspection and refunds

We inspect returned items after delivery. If approved, the refund will be sent to the original payment method. Please allow 5–7 business days after approval for us to issue the refund; your bank or payment provider may need additional time to post it.

If a return does not satisfy this policy, we will contact you. We may return the item to you at your expense where permitted by law.

Cancellations

Contact us as soon as possible if you need to cancel or change an order. We cannot guarantee cancellation after processing begins. If an order has shipped, the return rules above apply. We will honor any cancellation right required by applicable law.

Damaged, defective, or incorrect items

Please inspect your order after delivery. Contact us promptly at support@dezzavue.com if an item is damaged, defective, incorrect, or materially different from its description. Reporting within 7 days helps us investigate carrier or fulfillment issues, but this request does not waive any longer rights you may have under applicable law.

Depending on the circumstances and applicable law, we may repair or replace the item, provide an appropriate price adjustment, or issue a refund.

Limited warranty and normal wear

Unless a product page or written warranty states otherwise, Dezza Vue does not provide a lifetime warranty. This does not exclude warranties or remedies that cannot legally be limited.

Jewelry naturally changes with wear. Damage caused after delivery by accident, misuse, improper storage, unauthorized repair or resizing, impact, bending, or exposure to water, sweat, chemicals, perfumes, or lotions is generally not considered a manufacturing defect. The material, plating, care instructions, and any product-specific warranty shown on the product page also apply.

Third-party protection plans

Any protection plan offered by an independent provider is separate from Dezza Vue. Claims, coverage decisions, exclusions, and service arrangements are governed by that provider’s terms. Review those terms before purchasing.

Jewelry care

Remove jewelry before bathing, swimming, sleeping, exercising, or using cleaning products. Avoid perfumes, lotions, and chemicals; store pieces separately in a clean, dry pouch or box; and clean gently using a soft cloth and any product-specific instructions.

Contact

For return or product questions, email support@dezzavue.com. Include your order number and relevant photographs when reporting damage, defects, or an incorrect item.